How we work
Five steps from inquiry to delivery
Every order follows the same disciplined process. The documents at each step are listed so there are no surprises.
Inquiry
Submit your initial requirements via our inquiry form or direct email. Include: company name and country, product category, indicative quantity, destination and any constraints.
We verify all new buyers against sanctions lists before proceeding.
Discussion
We contact you to discuss the project in detail — exact specifications, volumes, delivery terms, timelines and commercial considerations. B2B projects of this scale always start with a conversation, not a price tag.
Larger or repeat partners may meet our team in person at our DAFZA office.
Proforma Invoice
Once requirements are agreed, we issue a Proforma Invoice (PI) covering: item description and HS code, unit price, currency, Incoterm and named place, total value, payment terms and our bank details.
The PI is the binding commercial offer. The Commercial Invoice is issued after payment confirmation.
Payment — 100% Advance
Payment is 100% in advance by bank transfer. Currency is as stated on the Proforma Invoice (USD, EUR or AED). No partial payments. No crypto. Once your bank transfer is confirmed, we send written confirmation and begin procurement.
Bank details are provided on the Proforma Invoice. Never accept updated bank details from any party by email — always verify directly.
Procurement, Dispatch & Documentation
Order placed with the manufacturer or authorized distributor and inspected before dispatch. Goods are shipped under the agreed Incoterm. A full document set is emailed to the buyer and, where required, sent by courier.
All documents are prepared in-house. Legalisation and apostille available on request.
Incoterms reference
Incoterms we trade under
All Incoterms are ICC Incoterms 2020. The Proforma Invoice specifies the term and named place.
Goods handed to carrier at DAFZA. Buyer arranges and pays for main carriage.
TG pays for carriage to named destination. Risk transfers at DAFZA.
As CPT but TG also arranges minimum insurance cover for the buyer.
TG delivers to buyer's named premises. Buyer pays import duties.